Privacy Policy

Last updated: September 2026

The Recovery Room respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we collect it and how it is used when you visit our website, contact us or book a treatment.

Information We Collect

We may collect information including:

  • Your name, telephone number and email address

  • Appointment and booking details

  • Information you provide when contacting us

  • Relevant health, injury or treatment information supplied before or during an appointment

  • Payment and transaction information

  • Technical information relating to use of our website, such as device, browser and cookie information

Health information can include details relating to injuries, medical history or treatment and is considered special category personal data under UK data protection law. ICO

How We Use Your Information

We use your information to:

  • Arrange and manage appointments

  • Provide safe and appropriate massage and recovery treatments

  • Communicate with you about your booking

  • Maintain appropriate treatment and business records

  • Process payments

  • Respond to enquiries

  • Operate and improve our website

  • Meet legal, accounting, insurance and regulatory requirements

For ordinary booking and business information, we rely on appropriate lawful bases including providing the service you have requested, complying with legal obligations and our legitimate interests in operating The Recovery Room.

Where we collect health information, an additional lawful condition is required because this information receives greater protection under UK GDPR. ICO

If your Acuity consultation form collects medical or health information, we recommend including an explicit consent checkbox allowing The Recovery Room to process that information for the purpose of providing treatment.

Booking and Website Providers

Our website is hosted using Squarespace and online appointments are managed using Acuity Scheduling / Squarespace Scheduling.

Information may also be processed by trusted providers used to operate the business, including payment providers, website hosting services and communication services.

Our website may use Google services, including Google reviews and analytics features where enabled.

We only share information where necessary to provide our services, operate the business, comply with the law or where you have authorised us to do so. We do not sell your personal information.

International Data Transfers

Some technology providers may process information outside the United Kingdom. Where this happens, appropriate safeguards required by UK data protection law are used.

How Long We Keep Information

We only retain personal information for as long as reasonably necessary for the purpose it was collected.

Booking, financial and transaction records may be retained where required for accounting, tax or legal purposes.

Treatment and consultation records are retained for the period required for safe treatment, professional insurance and applicable legal obligations, after which they are securely deleted or destroyed.

Cookies

Our website may use cookies necessary for the site to function as well as optional analytics or third-party cookies.

Where required, non-essential cookies will only be used after you have given consent. You can accept, reject or manage these through the website cookie settings. ICO guidance says visitors should be told what cookies do and given control over non-essential cookies. ICO

Your Rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete certain information

  • Ask us to restrict how information is used

  • Object to certain uses of your information

  • Withdraw consent where processing is based on consent

  • Request transfer of certain information to another organisation

The exact rights available depend on the lawful basis being used. ICO

You also have the right to raise concerns with the Information Commissioner’s Office (ICO).

Contact Us

If you have any questions about this privacy policy or how your information is handled, please contact:

The Recovery Room
24b High Street
Portadown, Northern Ireland
Email: Bookings@Recoveryroomportadown.co.uk